If a person contacts us, we never reply “It is not our issue”. If there is an institution capable solve your problem faster and more efficiently than we, we will send you there. If necessary, we will help you to fill out the forms and give a translator for free. If your problem turns out to be "between institutions", we will become a kind of bridge connecting different departments, and we will be with you until the result.
We are volunteers, and help for free.